Shipping policy
How to process an order after it is generated?
Once the order is generated, crystal wholesalemu will send you an order confirmation email. This indicates that we have received the order and payment. We will immediately confirm the product test with the warehouse management personnel and prepare for shipment (once the product has enough inventory, it can be shipped). New products must be tested and 100% completed before being delivered to the logistics company. In rare cases, if the inventory is insufficient or out of stock, and the product is defective, we will immediately contact you to inform you of the situation, and decide whether to continue to wait for the product to be put on the shelf or refund according to your own wishes. Our personal choice will be fully respected.
Generally, the order will be submitted within 1-3 working days to arrange delivery. If the product shows a reservation in your country / region, your order will be booked. The reservation will be shipped within 1-2 weeks after placing the order.
All orders in the region will receive free delivery service. Orders are generally sent by the designated cooperative logistics company by default. If other logistics companies are required, additional transportation fees will be charged.
After receiving the order confirmation, if the customer does not give a detailed description, the logistics company cooperated with the crystal seller will generally deliver the goods. If the customer has any order information that needs to be modified, such as delivery address or order cancellation, crystal wholesalemu will fully cooperate with the customer to modify and obtain a full refund.
Order tracking
Once the order is confirmed, we will deliver it to the customer's designated address within a fixed preparation time. You can view the parcel delivery status, carrier information and logistics tracking code on the account order details page to update the real-time logistics transportation dynamics. In order to prevent the package from being received after delivery, please ensure that your email and telephone are available, and pay attention to the delivery status of your order within a cycle to ensure that you will not miss any package information and have a pleasant shopping experience.
If you do not receive the tracking code and confirmation tracking information in the email, please use the email designated by us . Contact us. We will reply and help you at any time within 6 hours. Please always pay attention to your package transportation. If you don't know anything, you can contact us at any time, and we will feed back the latest logistics trend to you at any time.
Order information
After the order is generated incorrectly, you can change the delivery address or other information of the order at any time before the parcel is sent. We will try to confirm and negotiate with the logistics company to change the order information. Please understand that if the package has been sent out from the warehouse of the logistics company and is in transit, it may not be modified successfully, otherwise it will increase time and cost. We hope you have any need for modification, please contact us as soon as possible.
For transportation policy, please contact us .
Transportation cost and time
Us: freight is calculated on the settlement page (0-120usd); The delivery time is 5-10 working days
Canada: freight is calculated on the checkout page (0-200 USD); The delivery time is 5-10 working days
Australia: freight is calculated on the settlement page (0-24usd); The delivery time is 6-12 working days
UK: freight is calculated on the checkout page (US $0-240); The delivery time is 5-10 working days
EU: freight is calculated on the settlement page (US $0-310); The delivery time is 5-12 working days
China warehouse (factory)
Support orders from the following countries and regions:
Orders from all regions will receive delivery service. All orders will be shipped from China to the United States, Canada, the United Kingdom, the European Union, Indonesia, Japan, Macao, Malaysia, the Philippines, Singapore, South Korea, Thailand, Brazil, Chile, Cambodia, Vietnam, New Zealand, Mexico, Türkiye, etc. Countries and regions around the world.
All shipments can be completed within 1-3 working days after customer confirmation. Small batch (< 100) will be completed within 7 working days. Bulk goods with large quantities (> 500-1000) will need to negotiate the time with the customer and give a reasonable and relatively fast delivery time.
Once all goods (very few) are subject to relevant taxes or require customs clearance, the customer will bear the customs fees and assist in customs clearance. We can provide technical support and customers need to pay import tax.
Your order seems to have arrived, but you haven't received it
If your waybill number shows that it has been delivered on the website of the transportation company, but you do not, please do the following:
Check whether there are other family members signing for the goods at your home and ask whether it is signed for by your family members.
If the package cannot be found, please call the transportation company to report the loss of the package as soon as possible, provide the order voucher and the tracking code of the logistics carrier, and confirm the loss of the package so as to investigate the package as soon as possible.
Please contact us as soon as possible.
If you don't get a reply when you call the transportation company, you can directly apply for compensation, or you can directly call the claim.
Crystal stolen goods or customers who have not signed for a long time do not bear any responsibility. The courier has not received the signature for a long time, because please pay attention to the delivery time and sign for it in time. If the parcel is lost, please contact us as soon as possible. We will conduct an investigation. At least 30 days are required to conduct the investigation and verify with the transportation company, so as to provide the transportation company with information to prove the investigation. Therefore, after providing the tracking number, please pay attention to the latest development of logistics in your spare time to ensure that you can receive the package smoothly.
Transportation Disclaimer
In the long-term transportation, uncontrollable conditions will inevitably lead to the failure of timely delivery. Adverse weather conditions, catastrophic events and the impact of the current novel coronavirus may cause unexpected delays in the package. I hope you can understand the helplessness caused by these uncontrollable factors. We will also contact you at any time to let us know the details. Conditions. Some operators may not communicate with you by phone, but will deliver the goods to your door or in your mailbox. If the delivery is not signed, it can be placed at the local post office. You need to call to confirm or go to pick up the goods directly. All the services and suggestions hope you can have a pleasant customer experience and product experience. I hope to get your support.
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